Front Desk/Expo

Mesko Restaurant Group Redondo Beach , CA 90277

Posted 2 weeks ago

Position Summary

Warm, friendly, immediate greet to guests at the door. Seats and presents clean menus to guests in a professional manner with a sense of urgency, rotating servers, and being keenly aware of the entire dining area.

Major Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

  • Know table numbers and perform opening checklist duties.

  • Know how to use server section map.

  • Run a wait list accurately taking information from guests and quoting proper wait times.

  • Know how to handle large party reservations.

  • Make sure guests are greeted in a timely manner with a warm smile and proper words.

  • Seat guests making sure to rotate among servers always taking guest requests into consideration.

  • Walk at pace of guest making eye contact and conversation.

  • Let floor managers know if guests are first timers.

  • Make sure table top is clean and organized; never seat guests at an unbussed table!

  • If servers are busy or in another area make absolutely sure it's communicated that a new table has been seated; this especially true early and late in shift when servers could be occupied with side work.

  • Seat tables for optimum seating of the restaurant.

  • Visually scan restaurant for open tables and change on server section map.

  • Assist servers whenever possible with pre-bussing, water and refills.

  • Let floor managers know which servers are extremely busy and might be "in the weeds."

  • Seating front desk staff (runners) make regular updates to greet/filler so wait quotes can be adjusted quickly.

  • Listen for phone and answer using correct words. Always address guests in a positive manner. It's not what we can't do, but what we can do!

  • Maintain restrooms every 30 minutes and note on Restroom Checklist at front desk.

  • Sweep and clean front desk area regularly.

  • Menus clean and organized in proper place. Make regular menu runs.

  • Roll silver during slow periods.

  • Fill to-go and merchandise orders, if applicable, following Rock & Brews procedural checklists.

  • Interact with guests in and as they leave restaurant in a warm, caring manner.

  • Follow closing checklist and be checked out by manager before leaving.

Expo

Position Summary

The expeditor's primary responsibility is to ensure menu items are prepared to guest's order specifications and finalizes plate presentation. The expeditor directs the food runners and service staff to deliver completed orders. The expeditor is the food voice for the front of house.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Ensure menu items are prepared to guest's order specifications.

  • Finalizes plate presentation.

  • Displays depth of menu knowledge.

  • Aware of items out of stock, back in stock, and limited quantities.

  • Stocks POS supplies, expeditor supplies, to go supplies, silverware and plateware.

  • Performs cleaning side work as assigned.

  • Supports waiters and kitchen staff in other duties as required.

  • Take care of the needs of all guests at all times.

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Front Desk/Expo

Mesko Restaurant Group