Front Desk Support Staff

Universal Health Services Saint Louis , MO 63150

Posted 2 months ago

Responsibilities

  • Greet and check in patients upon arrival

  • Answer all incoming calls and voicemails, ensuring that voicemails are returned same business day

  • Assist patients with registration and other relevant paperwork

  • Schedule and cancel appointments for existing patients as needed

  • Handle patient information in accordance with HIPAA and Privacy guidelines at all times

  • Answer questions and address complaints

  • Monitor and respond to emails same business day

  • Assist with the creating of charts and appropriate filing of patient information

  • Receive letters, packages etc. and distribute them

  • Keep front desk and work space organized and presentable with all necessary materials (pens, forms, paper etc.)

  • Prepare outgoing mail by drafting correspondence, securing parcels etc.

Qualifications

  • Proven experience as front desk representative, agent or relevant position

  • Familiarity with office machines (e.g. fax, printer, scanner etc.)

  • Knowledge of office management and basic bookkeeping

  • Proficient in English (oral and written)

  • Proficient knowledge of MS Office (especially Outlook, Excel, and Word)

  • Ability to learn additional technologies utilized, such as Zoom and Medworxs for scheduling

  • Strong communication and people skills

  • Good organizational and multi-tasking abilities

  • Problem-solving skills of novel concerns

  • Customer service orientation

  • Participates positively in team work

  • High School diploma; additional qualifications will be a plus

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Front Desk Support Staff

Universal Health Services