Front Desk Support Staff

Universal Health Services Saint Louis , MO 63150

Posted 2 months ago


  • Greet and check in patients upon arrival

  • Answer all incoming calls and voicemails, ensuring that voicemails are returned same business day

  • Assist patients with registration and other relevant paperwork

  • Schedule and cancel appointments for existing patients as needed

  • Handle patient information in accordance with HIPAA and Privacy guidelines at all times

  • Answer questions and address complaints

  • Monitor and respond to emails same business day

  • Assist with the creating of charts and appropriate filing of patient information

  • Receive letters, packages etc. and distribute them

  • Keep front desk and work space organized and presentable with all necessary materials (pens, forms, paper etc.)

  • Prepare outgoing mail by drafting correspondence, securing parcels etc.


  • Proven experience as front desk representative, agent or relevant position

  • Familiarity with office machines (e.g. fax, printer, scanner etc.)

  • Knowledge of office management and basic bookkeeping

  • Proficient in English (oral and written)

  • Proficient knowledge of MS Office (especially Outlook, Excel, and Word)

  • Ability to learn additional technologies utilized, such as Zoom and Medworxs for scheduling

  • Strong communication and people skills

  • Good organizational and multi-tasking abilities

  • Problem-solving skills of novel concerns

  • Customer service orientation

  • Participates positively in team work

  • High School diploma; additional qualifications will be a plus

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Agent Angad Arts Hotel

Schulte Hospitality Group

Posted 1 week ago

VIEW JOBS 7/30/2020 12:00:00 AM 2020-10-28T00:00 AASL-7347 JOB DUTIES AND RESPONSIBILITIES * Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner * Reviews arrival list daily and assists in preparing and assembling welcome amenities * Escort VIPs to room and check them in prior to arrival * Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed * Responsible for issued bank - count bank at beginning and end of shift. * Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management * Maintains front desk area to be clean and organized * Assisting with lobby activation as needed * Utilize proper procedures when handling guest PPI data * Understands the key points to communicate for a Graduate Arrival experience * Follows through and feels ownership of guest requests * Resolves guest complaints in a professional and efficient manner * Actively participates in Front Desk upsell program * Always retrieve necessary identification documents and form of payment upon guest arrival * Other duties as assigned EDUCATION AND EXPERIENCE * Prior Customer Service Experience * High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in writing * Ability to exceed expectations of guests and team members * Excellent time management skills Schulte Hospitality Group Saint Louis MO

Front Desk Support Staff

Universal Health Services