Front Desk Support Registration

Rochester General Health System Rochester , NY 14618

Posted 2 months ago

Job ID REQ_107852 FACILITY Unity Hospital LOCATION Rochester, New York

SUMMARY

As Front Desk Support Registration, you are the first point of contact for visitors, making your superior customer service skills and helpful patient attitude crucial in creating a positive experience for all guests.

STATUS: Full time

LOCATION: Unity Hospital

DEPARTMENT: Brighton Chemical Dependency

SCHEDULE: Monday

  • Friday flexible, 8:00am 6:30pm, Sat. 8:00am

  • Noon

ATTRIBUTES

  • Experience in a medical or insurance billing and registration office preferred

  • Friendly, kind and customer focused

  • Strong ability to multi-task with excellent communication and interpersonal skills

RESPONSIBILITIES

  • Registration & Customer Service. Complete the general patient registration process by obtaining accurate and thorough information; verify all insurance information coverage and update as needed; communicate to the patient his/her insurance and financial obligations; collect copays/co-insurances from all applicable patients; follow up with those who have an inability to pay provide financial counseling; consistently follow up on revenue recovery issues

  • General Administration. Greet patients in a professional and courteous manner, provide direction or information when needed; provide front desk and switchboard coverage on a rotation basis; order forms and supplies; process all incoming calls; take appropriate action as needed

  • Reporting. Prepare daily Front Desk reports, copay collection reports and ABN tracking process report; obtain all necessary signatures on consent forms and financial agreements; perform monthly OASAS data reporting; assure month end reports and logs are completed accurately and timely; document all necessary information

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran


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Front Desk Support Registration

Rochester General Health System