Front Desk Supervisor

Westin Hotels & Resorts Seattle , WA 98101

Posted 2 months ago

Job Summary

The Westin Seattle is looking for a Front Desk Supervisor who is friendly, outgoing, professional, have a positive demeanor and excellent communication skills. The Front Desk Supervisor will delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills. Responsibilities will include registering guests into the computer, verifying their reservation, address and credit information, promoting the Starwood Preferred Guest Program while providing recognition and benefits to all present members, and accepting payments for guests' accounts both at time of registration and checkout. As a Front Desk Supervisor, you will assign specific tasks to Front Desk Agents as applicable and necessary as well as provide ongoing training and support to Front Desk Agents.

An exceptional candidate will have an energizing yet relaxing personality and:

  • Must speak, read, write and understand the primary languages in the workplace

  • Have good communication skills

  • Possess basic computer skills

  • Have general knowledge of Seattle and its irresistible attractions

  • Be able to stand and exert well-paced ability for up to four hours in length

  • Be able to lift up to 15 lbs.

  • Have finger dexterity

  • High school or equivalent education

  • One to three years of experience in Front Office/Guest Services

  • Maintain a neat, clean, well-groomed appearance per Marriott standards

  • Be willing to work a flexible schedule, including nights, weekends, and holidays

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Front Desk Supervisor

Westin Hotels & Resorts