Front Desk Supervisor W/ Overnight Relief

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

Front Desk Supervisor:

The Four Seasons Hotel Minneapolis seeks a Front Desk Supervisor with Overnight Relief to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

BASIC PURPOSE: Supervises a given shift at the Front Desk.

Directs staff that performs the following duties and will also perform these duties on their own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

ESSENTIAL FUNCTIONS:

1.Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. (20%)

2.Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. (20%)

3.Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone. (25%)

4.Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. (10%)

5.Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. (5%)

6.Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)

7.Works harmoniously and professionally with co-workers and supervisors. (10%)

NON-ESSENTIAL FUNCTIONS:

1.Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.

2.Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.

3.Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

KNOWLEDGE AND SKILLS:

Skills and Abilities: Ability to read, write and English.

No. of employees supervised: Up to 5 on a given shift.

Travel required: None

Hours required: Eight-hour shift; scheduled days and times may vary based on need.

About Four Seasons Hotel & Private Residences Minneapolis

Four Seasons Hotel Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city's pedestrian thoroughfare.

A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management's US headquarters. Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown's only Luxury Spa and a 5000 sq. ft. Pool Deck.

What you can Expect

We offer the following complimentary, market-leading benefits:

• Comprehensive health and vision insurance*

• Discovery nights at Four Seasons Properties around the globe

• Holiday and vacation pay

• Daily meals inspired by award-winning chefs

• Uniforms and uniform care

• Sick pay, disability coverage and life insurance

We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:

• Local gym membership discounts

• Parking and metro transit discounts

• Staff lounge and cafeteria space with city view

• Up to eight weeks of parental leave pay

• Fur baby insurance

• 401(k) retirement plan

• Discounted accommodations at Four Seasons properties worldwide

• *Dental coverage available at a discounted rate.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us.

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application.

Service Culture

Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf