Front Desk Supervisor

US Oncology, Inc. Silver Spring , MD 20901

Posted 2 months ago

Position Summary

Job Description

SCOPE:

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.

  • Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.

  • Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.

  • Acts as liaison between physicians, administration, and business departments.

  • Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.

  • Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.

  • Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.

  • Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.

  • Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.

  • Ensures that authorizations are obtained in a timely manner.

  • Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.

  • Maintains knowledge of current health care and billing trends and practices.

  • Supervises the daily activities of front office staff.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent. Seven years of medical office experience. Minimum of one year of supervisory experience. Knowledge of governmental, legal and regulatory provisions related to collection activities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Category: Administrative

  • CB
  • M

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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