Front Desk Supervisor

Job Description Summary

Supervises the front desk agents in their daily activities and maintains a good guest experience by performing the following duties.

Job Description

• Performs all duties related to checking in and checking out guests.

• Conducts daily pre-shift meetings with all Front Desk staff.

• Supervises the front desk agents to ensure that their performance is up to Sonesta Service Standards.

• Delegates tasks to agents as needed.

• Checks front desk work for consistency and accuracy and handles any problems that may arise.

• Oversees the completion of all Front Desk checklists.

• Verifies all house accounts and investigates all room discrepancies.

• Communicates all pertinent information to manager/supervisor for following shift.

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance

• Health Savings Account with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Sonesta Hotel Discounts

• Educational Assistance

• Paid Parental Leave

• Company Paid Life Insurance

• Company Paid Short Term and Long Term Disability Insurance

• Various Employee Perks and Discounts

• Hospital Indemnity

• Critical Illness Insurance

• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.