Front Desk Supervisor

Omni Hotels Nashville , TN 37201

Posted 3 months ago


Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.


  • To be thoroughly acquainted with all check-in policies and procedures.

  • To be experienced with various guest scenarios.

  • To be familiar with all technical equipment related to the Front Desk.

  • To be familiar with all hotel facilities and offerings.

  • To understand the influence and importance of all departments on the Front Desk.

  • Responsible for the training of new associates.

  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

  • Understand and be able to perform rooms control duties.

  • Broad knowledge of Epitome, Synergy and Vingcard systems.

  • Familiar with all reservation special packages.

  • Understand all radio codes and emergency procedures.


  • Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required.

  • Previous cash handling experience required.

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

  • Ability to work cohesively with co-workers both within and outside of your department.

  • Ability to compute accurate mathematical calculations.

  • Ability to think clearly, quickly and make concise decisions.

  • Ability to prioritize, organize and follow up.

  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.

  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

  • Developed computer proficiencies, OPERA experience a plus.

  • Able to work with management on special projects.

  • Able to set priorities for the front office team and provide feedback to others that enhances performance.

  • Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.

  • Ability to teach employees importance of, and how to greet guests and courteously solve requests.

  • Must be able to work a variety of shifts, including weekends and holidays.

  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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Front Desk Supervisor

Omni Hotels