Front Desk Supervisor - Hotel Saint Cecilia

About our Company:

Inspired by the patron saint of music and designed with 1960s and 1970s artists in mind, Hotel Saint Cecilia offers a retro, glamorous private haven mixed with Southern hospitality. Both eclectic and elegant, Saint Cecilia's 14 striking yet unique accommodations are scattered throughout the estate, and feature a cohesive combination of antiques, modern furniture, and original artwork with outdoor lounge spaces. Minutes from downtown Austin, Saint Cecilia is located in the heart of a South Congress neighborhood where guests and members look forward to lounging at the heated pool under the glow of the now iconic "SOUL" sign.

Hotel Saint Cecilia is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Austin Motel, Jo's Coffee, Hotel Magdalena and Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.

We're looking for:

Hotel Saint Cecilia is looking for a Front Desk Supervisor who will be responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations including reservations management, concierge services and Front Desk coverage.

Knowledge, Skills, and Abilities:

• High School diploma or general education degree (GED). College Degree preferred

• Two (2) years related experience in hospitality or service industry

• Ability to speak, read, write and understand the primary language(s) of the workplace

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of co-workers and sister property staff

• Ability to create documents in Excel and Word

• Ability to understand computer programs (i.e. Property Management System)

• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Ensure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)

• Provide indulgent service to all guests with flawless check-in and check-out procedures, concierge services, etc.

• Adhere to all cash handling procedures during cash transactions

• Follow SOPs of Property Management System

• Promote and encourage guest name recognition

• Maintain knowledge of all property services and amenities

• Ensure all calls are answered in a courteous, professional and efficient manner

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

• Ensure all employees adhere to dress code policies for their scheduled shift

• Resolve customer complaints

• Assist in training and supervising Front desk staff

• Assist in scheduling staff hours and assign duties and responsibilities as needed

• Follow inventory standards and procedures to consistently conduct an accurate inventory

• Assist in the timely completion of special projects

• Assist other staff members with vacation travel plans, reservation bookings and additional accommodations

• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

• Maintain a high level of cleanliness and safety in the work area

• Ensure that all equipment is maintained in good, safe working condition

• Maintain an increased awareness of safety issues throughout the property

• Keep abreast of safety and emergency procedures and OSHA requirements

• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting

• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift

• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance

• Company paid Life Insurance and Long-Term Disability coverage

• Short Term Disability coverage

• Generous Paid Time off (Full Time)

• Free stays at Bunkhouse hotels (Full Time)

• 401k with company matching

• Employee Discounts (50% off on food & beverage!)

• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.