Front Desk Supervisor- Hilton Nashville Airport

Schulte Hospitality Group Nashville , TN 37201

Posted 2 months ago

HITN-14137

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages

  • Maintains current list of available rooms for walk situations

  • Coordinates blocking of rooms for groups

  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations

  • Communicates hotel's unique design elements for effective storytelling

  • Reviews guest satisfaction results and property audits to identify areas of improvement

  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue

  • Solicits employee feedback and utilizes an "open door" policy

  • Ensures staff communicates effectively with other hotel departments

  • Maintains productive relationship with Valet Parking provider

  • Ensures prompt and courteous service to guests

  • Pre-registers guests according to standards

  • Monitors/maintains employee schedule

  • Monitors and ensures VIP arrivals are executed to highest standard

  • Keeps track of rooms to ensure accurate status and readiness for check-in

  • Interacts positively and professionally with guests to resolve issues

  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience

  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations

  • Basic math skills

  • Ability to communicate effectively verbally and in writing

  • Ability to exceed expectations of guests and team members

  • Excellent time management skills

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Front Desk Supervisor- Hilton Nashville Airport

Schulte Hospitality Group