Front Desk Supervisor

Job Description

HGV Now Offers Day One Team Member Benefits!*

The stunning Tuscany Village, Hilton Grand Vacations Resort is looking for a versatile hospitality professional to complete our customer service-oriented team. Located on 34 acres of lush tropical landscape in close proximity to Orlando's major theme parks, shopping and dining attractions, our 720 keys property offers the perfect opportunity to showcase your customer service skills while learning and growing your career in hospitality with one of the most reputable brands. If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek's "Top Global 100 Most Loved Workplaces", so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!

What will I be doing?

As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards:

• Supervise the Front Office daily operations.

• Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.

• Greet and welcome owners/guests upon arrival.

• Register guests into the computer, verifying reservation, address, and credit information.

• Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.

• Responsible for training and direction of new department Team Members.

• Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.

• Provide ongoing training and support to the team.

• Maintain a house bank and make a deposit and accurate report of receipts daily.

• Supervise and ensure the accurate sequences of events for proper registration and check out of guests.

• Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.

• Post miscellaneous charges as requested.

• Maintain a daily log of all guests' opportunities with corrective action steps.

• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.

• Follow-up on credit opportunities during each shift

• Other duties as assigned by management.

• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High school diploma/GED

• Prior related experience

• Ability to read, analyze and interpret complex documents.

• Ability to build and interpret business communications and reports.

• Basic mathematical skills.

• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.

• Excellent interpersonal and service skills.

• Ability to resolve conflict, think on their feet, influence and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's Degree/College

• Voice Certified

• 3+ Years of related experience

• Prior management/supervisory experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.