Front Desk Supervisor (Guest Reception)

Concord Hospitality Wauwatosa , WI 53213

Posted 2 months ago

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery, and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a new premium distinctive hotel is seeking an energized and curious minded Front Desk Supervisor to join our team.

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It's that culture that has built the outstanding team and has made us the successful company we are today.

We are looking for associates and Leaders that have a passion to serve others! Working at the guest reception means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some of the great benefits of working with us:

  • Competitive Pay

  • 7 Paid Holidays

  • Same-Day Pay Option

  • 2 Weeks Paid Time Off Annually

  • Begin Accruing Immediately!
  • Deeply discounted hotel room stays worldwide

  • Exclusive discounts on concert tickets, theme park passes, rental cars, and more

  • Verizon wireless discount

  • Free parking in structure and easy access to public transportation

  • Complimentary and deeply discounted food and beverage

  • Safety shoe discount

  • Deeply discounted dry cleaning services

  • Clean and secure locker room for personal belongings

  • Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs

  • Flexible Spending Account

  • 401(k) with company contribution

  • Free Money!
  • Group Life Insurance (provided by the company)

  • Voluntary Short-Term and Long-Term Disability Programs

  • Personal and professional developmental opportunities: Classroom training, online Learning Management System training, Educational Assistance and tuition savings programs

Role Summary:

  • Assist guests efficiently, courteously and professionally in Front Desk related functions. Maintain high standards of service and hospitality. Perform assigned tasks such as scheduling, and ensure that all Guest Reception Agents are maintaining high levels of customer service.

Responsibilities:

  • Provide the highest quality of service to the customer at all times, consistent with Brand expectations.

  • Lead and train Guest Reception Agents to maintain customer service expectations.

  • Check guests in and out efficiently and in a friendly manner.

  • Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently.

  • Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests.

  • Monitor room availability and aid in yield management and restrictions. Handle safe deposits by guests per established procedures.

  • Keep lobby and desk area clean and presentable.

  • Have a thorough knowledge of emergency and security procedures.

  • Offer and properly handle requests for wake-up calls.

  • Know how to clean guest rooms to standards.

  • Clean back office area as requested.

  • Open and close shift, make cash drops.

  • Ensure all credit cards, cash and change funds are balanced throughout each shift.

  • Inform management of any guests or systems related complaints or problems.

  • Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.

  • Assist in marketing effort by assisting in sales blitzes.

  • Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.

  • Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.

  • Complete weekly front desk scheduling based on forecasted occupancy.

  • Must be able to cover any call-off shift as per proper chain of command.

  • Other duties as required.

Desired Skills and Experience:

  • Prior experience in supervisory role, preferably in a full service hotel.

  • Marriott experience a plus.

  • Flexible availability required including weekends.

Compensation:

  • The starting hourly pay for this position is $14.50, depending on experience.

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

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Front Desk Supervisor (Guest Reception)

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