Front Desk Supervisor - Franchise

Job Requirements

The Front Desk Supervisor supervises and coordinates the activities of the front office clerks and assists the assistant general manager with training, scheduling, group maintenance, revenue management, and office inventory by performing the following duties.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities include assisting the Assistant General Manager with interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees, addressing guest complaints, and resolving problems.

Assigns duties on behalf of or per the instruction of the Assistant General Manager and examines work for exactness, neatness, and conformance to policies and procedures.

Maintains harmony among workers and resolves grievances.

Follow-up on group arrivals per rooming lists.

Attend weekly group meetings.

Work closely with the sales department regarding group maintenance.

Reviews and responds to guest surveys and social and corporate review sites.

Performs check-in and check-out procedures, cashiering, and other clerical duties to relieve front desk clerks during peak periods. May be asked to work scheduled front desk shifts as needed.

Reviews and responds to guest surveys and social and corporate review sites.

Supervisory Responsibility

Directly supervises up to 5 or more employees from the front desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Work Environment

This job operates in a professional office environment, including public and non-public spaces, including guest rooms. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or more. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Work Experience

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

College degree in hospitality, business administration, or similar.

Eligibility Qualifications

In order to be considered for the job, you must have experience working with Hilton's ON-Q system. Additionally, you should have at least one year of overall experience working with Hilton. Please note that having prior Hilton experience is mandatory for this position.

Schedule:

• Weekends Required*
• Open Availability required*

8-hour shift

Day shift

Holidays

Night shift

Benefits

Benefits:

401(k)

401(k) matching

Dental Insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Bus passes provided

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website.

If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.