Front Desk Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About Modern luxury in the capital of cool. The energy and creativity of Colombia's capital city are best experienced with a stay at Four Seasons Hotel Bogotá. In the buzzing Zona Rosa area, find yourself just steps away from the city's best shopping, nightlife and cafés, then come back to settle in at our intimate, modern Hotel, where contemporary elegance is found everywhere from the spacious suites to the perfectly poured Colombian espresso.

The Four Seasons Hotel Bogota seeks a Front Desk Supervisor who shares our passion for excellence and is enthusiastic about creating the ultimate service experience.

The position will supervise a given shift within the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Responsibilities include to:

• Assist in guest concern escalations, providing conflict resolution with a focus on empathy and understanding

• Ensures that staff are highly trained, motivated and supervised.

• Assist in managing the Front Desk team, ensuring guests have a smooth and pleasant experience throughout their stay

• Ensuring rooms are cleaned to Four Seasons Lead with Care standards, managing labor and expense budgets, as well as assisting in the Front Office

• Welcomes and registers Hotel guests, explaining the accommodations and establishing credit or method of payment

• Checks guest out of the Hotel, preparing and explaining billing

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.

• Works with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations

• Conducts pre-arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers

• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in-person, phone, Four Seasons chat, and by email

• Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones

• Chat guests via messenger application and utilize Four Seasons guest recognition program

• Concierge system to track all requests and Opera to ensure proper billing

• Perform other tasks or projects as assigned by management

Preferred Qualifications and Skills:

• Previous Front Desk or Front Office experience preferred, especially in a luxury environment

• The ability to work rotating shifts will be required and may change depending on Hotel's occupancy

• Must have strong communication skills, and ability to adapt to constant change within the Hotel

• Previous customer experience and ability to work effectively under pressure

• Strong attention to detail and problem-solving skills

• Must be able to work as part of a team

• Good communication skills - Reading, writing, and oral proficiency in the English language

• Excellent computer skills, especially Excel proficiency; knowledge of OPERA and experience in cashiering preferred

• Knowledge of the local Bogota area is preferred

What to Expect

• Dynamic Employee Culture where you are encouraged to be your true self!

• Inclusive and diverse employee engagement events all year-round

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts

• Comprehensive learning and development programs to help you master your craft.

• And so much more!

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs