Seeking qualified, experienced Front Desk Supervisor to oversee the rooms operation of the New Embassy Suites by Hilton South Jordan. The Front Office Supervisor will provide the leadership required to achieve to deliver an outstanding guest experience, through hiring, training, leading an motivating our rooms division team staff with excellence.
Responsible for the day-to-day operation of the front desk This includes maintaining the highest level of guest satisfaction, responding to guest's comments and requests, understanding of the budget and staying within budgeted operational costs, ensure proper training of all personnel and ensure staffing levels are appropriate for business demands.
Committed to ensuring every guest leaves satisfied.
Provides a personal example of commitment to guest service by responding to each guests needs.
Empowers staff to deliver guest service by encouraging and rewarding responsive guest service.
Ensures hotel standards contribute to the delivery of consistent guest service.
Review daily reports to include revenue, rate override, forecast and other reports generated by your property management systems as needed.
Ensure operating costs and labor costs are appropriate based upon business demands, revenue and Western States standards and philosophies of budget management.
Ensure staff is trained in financial control procedures for cash, vouchers, inventories and receivables and that these procedures are regularly followed; know the demand segments and sources of business for each.
Ensure city ledger accounts are kept current and invoices are sent regularly for accounts receivables.
Ensure Rooms procedures meet Health codes and specific brand standards.
Ensures ongoing staff involvement in preventive maintenance programs
Ensures hotel has outstanding Quality Assurance Evaluations.
Inspect rooms, building exterior, parking lot, hotel shuttle, etc. daily.
Prolonged periods of standing and walking.
Able to lift a minimum of 50 lbs.
Embassy Suites South Jordan