Front Desk Supervisor

Concord Hospitality Novi , MI 48377

Posted 7 months ago

Start Your Journey With Us at the Renaissance Baronette Hotel as a Front Desk Supervisor:

Full Time with a full range of benefit opportunities

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience.

You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place.

You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

Job Summary but not limited to:

Assist guests/staff with expediting and resolving payment issues. Follow up with guest regarding satisfaction with guest-related issues.

Supervise, train, mentor and develop staff.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Set up accurate accounts for each guest upon check-in.

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Block rooms in the computer and identify designated requirements and requests.

Contact appropriate individual or department as necessary to resolve guest call, request, or issue.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Review shift logs/daily memo books and document pertinent information in logbooks.

Count bank at the beginning and end of shift. Balance and drop receipts according to specifications.

Assist management in training, motivating, and coaching employees; serve as a role model.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.

Anticipate and address guests' service needs.

Work all shifts as needed. Be flexible.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Perform other reasonable job duties as requested by Supervisors.

No matter what position you are in, there are a few things that are critical to success while working with Concord Hospitality making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. You will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark is driving a best-in-class guest experience, inspiring guests and associates alike.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Front Desk Supervisor

Concord Hospitality