Front Desk Staff Member

Planet Fitness Venice , FL 34293

Posted 3 months ago

The Member Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.

  • Handle all front desk related activities including, but not limited to:

  • Answering phones in a friendly manner and assisting callers with a variety of questions.

  • Checking members into the system.

  • Providing prospective members tours of the facility.

  • Signing-up new members.

  • Keep the gym and all equipment extremely clean and in good working order

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner

  • Potential for advancement to Assistant Manager or Manager as opportunity arises.

Qualifications/Requirements

  • Upbeat and positive attitude!

  • Customer service background preferred.

  • A passion for fitness and health.

  • Punctuality and reliability is a must.

  • Basic computer proficiency.

  • Outstanding customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma / GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occasionally lift up to 50 lbs.

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Front Desk Staff Member

Planet Fitness