Front Desk Specialist

Title: Front Desk Specialist

Onsite: 14 Research Pl, Chelmsford, MA 01863

Hours: Monday-Friday 7:45am- 4:00pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. The Spire network spans the Northeast and is continuing to grow.

What you'll do:

Serves as initial person to greet, instruct, and direct all patients visiting or calling the office - utilizing skills of tact, diplomacy and confidentiality in a professional manner. Greets patients, schedules appointments, answers telephone, verifies and updates registration and collects payments. Interacts frequently with physicians and staff.

Responsibilities/Duties:

• Answering and triaging incoming calls

• Check in patients for their appointments (verify insurance information, referrals, demographics, etc)

• Covering charts (last office note, diagnostic test results, lab results, etc)

• Verify insurance eligibility.

• Collect copayments and outstanding balances (batch and balance at end of day)

• Verify that all test results and office notes are available for the patient's appointment.

• Bring patients to exam rooms if needed.

• Cover co-workers' vacation/sick/personal time

• Perform closing tasks (stay with a co-worker until the providers are finished) in the office one night every other week.

• Other duties as assigned by managers and leads.

Qualifications

Who You Are:

Qualifications:

• High School diploma or GED Required.

• One-year medical office experience. Health care receptionist experience preferred.

• Knowledge of HIPAA and other regulatory policies

• Knowledge of Insurance regulations, policies, and procedures

• Knowledge of medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette

• Knowledge of electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.

• Strong communication skills, verbal and written.

• Extensive customer service experience

• Proven ability to multi-task

• Computer skills, being proficient with Windows based software.

• Strong problem-solving skills and ability to think quickly, professional, and efficiently.

• Ability to represent our organization in a professional manner.

What we offer:

• Excellent growth and advancement opportunities

• Dynamic environment

• Access to a diverse network of practitioners

• Broad infrastructure of tools and programs to enhance the employee experience

• Competitive Compensation

• Generous PTO

• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").

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