Front Desk- Sertoma Arts Center

Why Join Us? The City of Raleigh Parks, Recreation and Cultural Resources Department strives to foster a community of creativity, engagement, healthy lifestyles, and welcoming neighborhoods. We value integrity, accountability, honesty, teamwork, fun, and leadership. Our Vision is to bring people to parks and parks to people, and we invite you to join our team! We are interested in enhancing lives through the power of parks and recreation and the many benefits it provides. Together we connect and enrich our community through exceptional experiences.

Position Description: This position reports to the Center Director and will have both internal and external facing responsibilities. The position serves as first point of contact for the public, processes transactions, and responds to questions about the park, our programs, and our rental spaces. This position assists the Facility Director and Assistant Director in the overall management and operation of the facility and arts programs. Recreation Leaders are considered essential staff and can supervise a facility in the absence of a full-time staff member. Weekend and evening positions are currently available. Join our team and help us to build community through the arts! Once hired, employees are provided an extensive training, including Safety, First Aid/CPR and Fire Safety.

• Oversee facility operations.

• Provide outstanding customer service when assisting the public through in person contact, phone, and email.

• Promote facility and City programs.

• Be familiar with the facility and City programs.

• Register patrons and collect fees following City policies and procedures.

• Answer questions regarding facility and picnic shelter rentals.

• Maintain records using Excel, Word and Publisher, and general filing.

• Help maintain and spot clean as needed.

• Create studio calendars.

• Develop and distribute promotional and marketing materials.

• Supervise check in/check out procedures of programs.

• Candidate must be at least 18 years of age.

• Must have experience working in a customer service role.

• This position requires the ability to move around and be able to lift at least 30 lbs.

• Excellent customer service skills.

• Enthusiastic, motivated, creative, reliable, punctual, trustworthy, and able to maintain positive and professional communication with facility staff, students, and general public.

• Access to reliable transportation to get to work at various sites within the City of Raleigh.

• Pass a criminal background check and controlled substance test