Front Desk Sales And Operations Manager

Massage Envy West Hartford , CT 06107

Posted 4 weeks ago

Overview

Do you love helping others?

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy West Farm. Massage Envy is the leader in accessible massage and skin care. As a front desk sales and operations manager at our West Hartford franchised location,* you'll join a wellness community that's 30,000 strong. And you have a meaningful role to play as you:

  • Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.

  • Build relationships with a talented team of customer service superstars to guide, support, and inspire them.

  • Own the success of an all-star location where clients want to be, and service providers want to stay.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including Paid time off, Employer paid $10K Life and AD&D insurance, MDLive Telehealth Services, Employee Assistance Program and a dynamic self-care Wellness Program to help you take care of you. We also off Group Medical and Dental plans and a 401K retirement savings plan with Employer match.
  • A healthy compensation plan that rewards your hard work with a base pay of $32,000 to $40,000 per year with bonus opportunities based on the clinic's performance.
  • A Dynamic, energizing environment where you're consistently challenged. Never bored!
  • Leader training and development to help you grow as a manager and lead your team.

What We'll Accomplish Together

As a team, we're committed to delivering on the Massage Envy brand promise-we help you take care of you-every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

  • Leading the way to an amazing experience for members and guests by assiting the Business Manager with managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.

  • Helping the location move more people forward in their wellness journeys by driving membership, promoting product sales, partnering with the Business Manager and Director of Operations to set performance goals and working with the team to achieve them.

  • Building a high-achieving team by setting clear expectations, providing ongoing training and mentoring, and reviewing performance regularly to empower team members to improve and grow.

  • Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).

  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

  • Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

  • Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).

  • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.

  • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.

  • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.

  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
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Front Desk Sales And Operations Manager

Massage Envy