Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
This position is responsible for the first impression of the organization: greeting, registering, updating demographic information and collection of copay for patients. This position will also manage inquiries, via phone or in person, to patients, visitors and outside callers and must exhibit a professional, customer service attitude.
20 hours, part-time, Monday- 3-8PM (Clinic Closure), Tuesday
3-8PM (Clinic Closure), Wednesday
3-8PM (Clinic Closure), Thursday
3-8PM (Clinic Closure)
The Lahey Model of Careright care, right time, right placeis exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
1.Responsible for being first person of contact with persons-served, providers, and staff, and demonstrating professionalism and courtesy, with a customer service approach.
2.Answer telephones, screen and direct calls, and/or take and relay messages.
3.Receive mail, faxes, packages (any other correspondence) and distribute them.
4.Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
5.Monitors visitor access, waiting area and maintains security awareness.
6.Verification, collection and documentation of payment due at time of visit.
7.Update of patient demographic and insurance information.
8.Scheduling responsibilities including scheduling changes and documentation of cancellations and rescheduled appointments.
9.Monitor office supplies and prepare order for approval.
10. Other related duties as assigned.
High School Diploma / GED, a minimum of 1 yr. Experience in a related field; multitasking, time management and strong attention to detail are essential.
Standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus.
Strong communication and people skills. Techniques for dealing effectively with the public and staff, in person and over the telephone.