At UFC GYM our Front Desk Representative is responsible for first line of contact for UFC GYM members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.
Execute UFC GYM Administration, and Customer Service Responsibilities.
Warmly Greets members and guests and they enter and leave the club.
Answers incoming calls in a professional and efficient manner. Takes messages as needed.
Check in members and verifies membership.
Registers prospective members and directs them to the membership department.
Addresses members' questions or direct them to the appropriate individual for assistance.
Maintains a professional image and behavior at all times.
Responds professionally to requests and inquiries from members.
Provides information to members regarding special club events.
Immediately reports or escalates to management any unsafe conditions or emergency situations.
Keeps front desk and lobby neat and clean at all times.
Performs opening and closing procedures for the front desk, as assigned.
Attends monthly meeting or other scheduled meetings.
Assist with inventory or product pricing, as needed.