Penn Entertainment, Inc. Detroit , MI 48222
Posted 2 months ago
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
Responsible for administrative duties of the hotel front desk.
Essential Functions
Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys
Ensure guest satisfaction by managing the flow of communication at and around the front desk
Input information into computer systems (CMP)
Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate
Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction
Maintain records of room availability and guest accounts
Review accounts and charges with guests during the checkout process, which may involve receipt of payments
Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs
Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken
Convey escort instructions to Bell person
Assist in addressing all guest service needs and resolve any service-related problems or issues
Other job-related duties as assigned
BRING US YOUR BEST.
Good verbal and written communication skills
Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
Ability to operate automated phone systems
Problem and strong guest services skills
Relies on experience and judgment to plan and accomplish goals
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in maintaining effective working relationships with staff and guests
Ability to read, write, and communicate verbally in English
Ability to perform intermediate math
Knowledge of appropriate union contracts
Ability to multi-task
STAY IN THE GAME. FOLLOW US.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and the
Score Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
$17.89
Penn Entertainment, Inc.