Front Desk Representative

Job Title: Front Desk Representative Location:

Philadelphia, PA Job Type: Full-time Job Summary: We are seeking a friendly, professional, and customer-oriented Front Desk Representative to join our team.

The ideal candidate will be the first point of contact for our guests and clients, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Representative, you will be responsible for managing the front desk operations, handling inquiries, and maintaining a welcoming environment for all visitors. Key Responsibilities:

Guest Services: Greet and welcome guests upon arrival and departure, ensuring a positive experience from start to finish. Communication: Answer phone calls, emails, and in-person inquiries promptly and professionally.

Direct calls and messages to appropriate staff members. Problem Resolution: Address and resolve guest complaints and issues in a timely and effective manner, escalating to management when necessary.

Administrative Tasks: Perform various administrative duties such as data entry, filing, and maintaining records. Ensure the front desk area is organized and presentable.

Information Management: Provide accurate information about the company's services, facilities, and local attractions. Assist guests with transportation, directions, and other travel-related inquiries.

Security: Monitor and manage access to the building, ensuring that security protocols are followed. Team Collaboration: Work closely with other departments (housekeeping, maintenance, etc.) to ensure seamless operations and guest satisfaction.

Qualifications: High school diploma or equivalent. Strong interpersonal and communication skills Excellent organizational and multitasking abilities Proficient in Microsoft Office Suite and basic office equipment Familiarity with front desk or reservation software (e.g., Opera, Cloudbeds) is desirable Ability to work in a fast-paced environment and handle stressful situations with grace Job Posted by ApplicantPro