Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.
ESSENTIAL DUTIES AND REQUIREMENTS:
Interacts effectively with the public and Team Members. Performs excellent customer service at all time.
Assists guests with the check-in process at the Hotel in a courteous and polite manner.
Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
Assists guests with checkout at the end of their stay in an efficient and timely manner.
Handles guest complaints or concerns in a polite, courteously and efficient manner.
Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company's assets.
Distributes membership forms for rewards club cards.
Creates new rewards club accounts for guests.
Prints rewards club cards for guests with existing accounts.
Issues rewards for guests when appropriate level of play has been established.
Works with the Bell Staff and Concierge to ensure a high level of guest service.
Assists if needed with Central Reservations.
Responsible for maintaining a consistent, regular attendance record.
Performs any reasonable request made by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required.
Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense reasoning to a variety of situations.
Pre employment testing will be conducted at the time of the interview
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to balance, stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.
The noise level in the work environment is moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.
Must possess effective communication and organizational skills. Six months prior Hotel experience, preferably in Front Desk Operations.