Front Desk Rep

JOB TITLE: Front Desk Receptionist with Uro Center

WORK WEEK SCHEDULE:

• 8 hour work day Monday

• Friday

• 5:45 AM to 2:15 PM

GENERAL SUMMARY OF DUTIES:

• Greeting patients

• Performing check-in procedures

• Calling patients prior to surgery date to go over current demographic, insurance information and estimated financial responsibility in computer and in the chart

• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed, preparing charts for the next day

• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS:

• High School Diploma, with 2 years' experience in healthcare

• Knowledge of clinic policies and procedures

• Knowledge of computer systems, programs

• Knowledge of medical terminology

• Must be able to multi - task

• Must be able to express compassion and kindness to patients calling and being seen in the office

• Must maintain a professional and upbeat attitude

• Skilled in written and verbal communication and customer relations

• Ability to work effectively with medical staff, management, authorizations, external agencies and patients

• Requires sitting and standing associated with a normal office environment

• Normal busy office environment with much patient contact

• Occasional evening or weekend work

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

NO PHONE CALLS PLEASE