Front Desk Rep - Full-Time

Red Roof Inn Durham , NC 27701

Posted 3 months ago

WHO IS OUR IDEAL CANDIDATE?

  • Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites.

  • Make an impact on your guests by making each experience unique and tailored to them.

  • Sincere smiles go miles we want someone who loves hospitality. When was the last time you did something nice for someone?

  • Empowered individuals are our favorite be your bold self.

WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?

  • Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests

  • Takes reservation requests and making adjustments to reservations as needed

  • Works with Hotel Management and other team members to provide an excellent guest experience

  • Uses our front desk computer system to complete customer transactions and run reports

  • Communicates with the housekeeping team to be aware of room availability or guests

QUALIFICATIONS

  • HS Diploma or equivalent work experience

  • 1-2 years in a previous customer service position

  • Basic office skills (i.e. math, cash handling, computer skills, etc.)

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Front Desk Rep - Full-Time

Red Roof Inn