Front Desk Receptionist

Front Desk Receptionist

GENERAL SUMMARY OF DUTIES:

• Greeting patients

• Performing check-in procedures

• Maintaining current demographic and insurance information in computer and in the chart

• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed

• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.

• Prepare patient charts for upcoming date of service.

• Answer incoming calls and other front office duties as assigned.

QUALIFICATIONS:

• High School Diploma, with 1-2 years experience in healthcare background

• Knowledge of clinic policies and procedures

• Knowledge of computer systems, programs (HST)

• Knowledge of medical terminology

• Must be able to multitask.

• Must be able to express compassion and kindness to patients calling and being seen in the office.

• Must maintain a professional and upbeat attitude.

• Skill in written and verbal communication and customer relations

• Ability to work effectively with medical staff, Management, authorizations, external agencies and patients

• Requires sitting and standing associated with a normal office environment.

• Normal busy office environment with much patient contact

• Must be able to communicate verbally and non-verbally in a professional way.

• Ability to use time wisely in preparing work area to meet high-paced demand.

Hours: per diem