Front Desk Receptionist

JOB

DESCRIPTION

POSITION: Front Desk

Receptionist SUPERVISOR: Customer

Service Supervisor

STATUS: Non-Exempt

SUMMARY

The position

duties include a wide range of activities related to providing

clerical support to operational and administrative areas.

SUPERVISION

RECEIVED AND EXERCISED:

Operates

under the direct general supervision of a Supervisor; the Front Desk

Receptionist exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The

below statements are intended to describe the general nature and scope of work

being performed by this position. This is not a complete listing of all

responsibilities, duties and/or skills required. Other duties may be assigned.

• Ensure documents are accurately filed

• Open, sort and route incoming mail;

Prepare outgoing mail

• Perform variety of administrative and

clerical support

• Answer telephone, screen and direct

calls

• Operate office machines including

scanners, copiers and fax machines

• Assist operational teams with

administrative needs

• Assist clients and customers at the

front desk

• May perform daily opening and closing

procedures of the front lobby.

• Perform data entry into

SharePoint, and PHA business system

• Provide excellent customer service

to participants, landlords, co-workers, clients and vendors

• Obtain certification in Housing Choice

Voucher Basics within 120 days of employment

• Ensure regular attendance and

punctuality

• Perform other duties as assigned

DESIRED

QUALIFICATIONS:

High School

Diploma; Education equivalent to a two-year degree from a regionally accredited

institution in Public Administration, Social Science or a closely related

field preferred; Alternatively, a minimum of two years of

progressively responsible work experience for a public agency, or related work

in the social service or community service.

Must be able

to communicate effectively both orally and in writing; and possess strong

computer and organizational skills required to prioritize tasks and demands and

consistently to deliver work product on time.