Front Desk Receptionist

Reports To

Director of Operations

Location For

Tucker and Carrollton

Job Overview

Manage clinic patient flow through the check in and out process while providing excellent customer service to increase patient satisfaction and ensure a smooth patient flow.

Responsibilities and Duties:

Triage patients to be seen by providers which include, but are not limited to:

• Communicating directly with patients and their needs

• Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts

• Checking out Patients: scheduling, referring, verifying prescription based on individual needs

• Assisting Patients to vehicle when necessary

• Effectively process messages between patients and administration or other medical offices

• Report to office manager and/or practice administrator

• Answer all calls, emails and faxes in a timely manner

Complete administrative tasks upcoming appointments which include but not limited to:

• Call to confirm patient appointments 2 days in advance. Inform patient on any balance

• Confirm all new patient paperwork is signed and completed

• Confirm transportation shuttle schedule for patients

• Assist team with any office related tasks I.E. supplies, preparing workspaces, additional training, etc .

• Answer all calls, emails and faxes in a timely manner

REQUIREMENTS

• Detail-oriented

• Willingness to cross-train on all other clinical responsibilities

• Experience using eClinicalWorks or other EHR system preferred

• 1 year clinical experience preferred

• Spanish speaking is a plus

• Bachelor's Degree preferred, or equivalent combination of education, training and experience