Front Desk Receptionist

The Onsite Front Desk Administrator is responsible for performing basic administrative support of a moderately skilled nature and serves as the receptionist for the Association at the on-site office.

PRIMARY RESPONSIBILITIES

• This position reports to the Office Manager.

• Greets office visitors, answers and direct phone calls, including distribution of off-hours messages.

• Assists and directs all guests, clients and customers for meetings, appointments and service.

• Performs general office support duties including copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed.

• Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager's meeting notes and distributes accordingly.

• Coordinates catering for office events.

• Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members.

• Setup and coordinate access devices for residents.

• Assists with special projects and reports.

• Other duties as assigned.

This is NOT a remote work position. Must work on-site in office environment.

Education/Experience: High School Diploma or GED and 1-2 years related experience preferred.

Technical: Intermediate proficiency with Microsoft Office applications & internet.

Ability to learn new software quickly. Working knowledge of post office protocol, mail processing, work order systems & handling. Attention to detail and professionalism required.

Communication: Communicates clearly & professionally.

Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.

Problem Solving & Quality: Pays attention to detail.

Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.

Managing for Results: Works independently with minimal supervision.

Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.

Leadership & Initiative: Demonstrates a positive attitude.

Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for development.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.