Front Desk Receptionist

Benchmark Senior Living Providence , RI 02940

Posted 2 months ago

Job Description:

Capitol Ridge at Providence is seeking a full-time Front Desk Receptionist!

Monday

  • Friday 8:00 am

  • 4:00 pm

Do you want to make your mark? At Benchmark, we impact lives through human connection. We are thoughtful leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going at it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us -and to what truly matters!

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Demonstrates basic understanding of emergency call system and nurse paging system; integral part of

  • Greets visitors immediately upon arrival- Full PPE required when screening associates, visitors, residents

  • Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner

  • Offers refreshments (coffee, water, etc.) to visitors, where applicable

  • Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice

  • Administrative work using Microsoft Office

  • Manages reception calendar

  • Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)

  • Keeps lobby clean and neat, free of clutter and trash

  • Reports any mal-functioning equipment to maintenance

  • Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives

  • Develops and practices the "30 second commercial" to be used when greeting visitors

  • Participates in in-service trainings as required by state regulations

Job Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

  • High school diploma or equivalent certificate preferred.

  • Possesses expert knowledge of telephone system and capable of teaching others

SKILLS AND ABILITIES

  • Possesses expert knowledge of telephone system and capable of teaching others

  • Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)

  • Maintains awareness of all daily activities (and changes)

  • Has full knowledge of the administrative staff, ownership, and management company

  • Possesses excellent verbal communication skills

BENEFITS

We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!

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Front Desk Receptionist

Benchmark Senior Living