Front Desk Reception Float -(Northwest, Round Rock & Cedar Park)

GENERAL JOB DESCRIPTION: Act as float across North locations to perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.

ESSENTIAL FUNCTIONS:

• Frequently provide coverage across locations for staffing shortages and overflow as needed.

• Answer telephones, schedule appointments and redirect to appropriate departments as needed.

• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences.

• Confirm appointments in advance; reach out to patient when necessary.

• Prepare schedules for clinic and identify any issues prior to visit.

• Greet patients, check-in and help patients complete necessary intake forms.

• Confirm, capture, and correct any changes in patient demographics and insurance.

• Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.

• Collect patient payment according to the patient's benefits and as noted within the EHR and other applicable software.

• Collect and scan patient's insurance card and photo ID.

• Mail no show letters daily.

• Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.

• Balance payments received and prepare deposit daily.

• Complete all scheduling tasks, messages, requests, referrals, and faxes.

• Return voicemails as well as making second and third attempts to patients who have left voicemails.

• Provide EOB to patients and thoroughly explain balance as needed.

• Fax DWC forms to proper recipients.

• Collate, sort and identify a variety of medical information for scanning/queuing into EMR system

• Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.

• Assist with Release of Information requests by completing in office or sending to third party accordingly.

• All other duties as assigned.

QUALIFICATIONS

Education:

• High School diploma

Experience:

• Previous experience in a medical office setting

• Computer experience

Licensure:

Special Skills:

• Fluent in Spanish (preferable)

• Knowledge of medical and insurance terminology

• Attention to detail

• Ability to multitask between multiple applications

• Ability to effectively communicate both orally and written

• Ability to work in a fast-paced environment

Physical Demands:

• Must have adequate visual acuity to read, the ability to interpret and understand written material

Environmental Working Conditions:

• Indoors with rare conditions of extreme noise.

• Continuously handle multiple tasks simultaneously and work as a part of a team.

• Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.