Front Desk Office Assistant (Part Time)

Salary: $11.00 - $12.50 Hourly Location : Ohio 44118, OH Job Type: Part Time Job Number: 9913 Department:

Community Center Opening Date: 02/02/2024 Description SUMMARY: Incumbents are responsible for customer service by providing information, answering the telephone, program registration, memberships, rentals and performing related activities. Examples of Duties ESSENTIAL DUTIES & RESPONSIBILITIES:

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed. Exhibits a service orientation toward customers and maintains productive working relationships Participates in the accomplishment of organizational, departmental, and workgroup goals and objectives Provides customer service support to internal and external customers; Screens incoming calls and correspondence to provide assistance or direct to the appropriate area; Assists customers with memberships, program registrations, rentals, and taking payments; Responds to customer inquiries and assists in the resolution of problems; Responds to internal requests for information and assistance, and provides information regarding applicable rules, policies, and regulations; Maintains regular attendance and punctuality Performs other duties of a similar nature or level Typical Qualifications QUALIFICATIONS: Knowledge of:

Customer service principles Time management principles Skill in: Using modern office equipment Keyboarding Using a computer and related software applications Customer service Establishing and maintaining effective working relationships with associate personnel, other City employees and the general public Tactfully and courteously interact with children and adults participating in recreation activities Ability to: Maintain a safe work environment Provide quality customer service Participate in teamwork productively Communicate clearly and concisely, both orally and in writing Use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or convey information and to receive work direction EDUCATION AND/OR EXPERIENCE:

High school diploma or GED; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Supplemental Information THIS IS A PART-TIME 20-25 HOUR PER WEEK POSITION The City of Cleveland Heights offers permanent full time employees an excellent benefits package Comprehensive Medical & Dental Plan Paid Time Off Life Insurance Deferred Compensation Plans Employee Assistance Program