Front Desk - Night Auditor

About the Role

Flow Fort Lauderdale is seeking a detail-oriented and dedicated Front Desk/ Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am). This role is crucial in maintaining our high standards of service and operational efficiency during night hours

Responsibilities

• Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data

• Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members

• Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment

• Adhere to all standards and regulations to promote safe and efficient hotel operations

• Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities

• Manage all Front Office computer system operations/functions and handle guest requests promptly

• Maintain proper records, including log books and other documentation

• Be familiar with and enforce all hotel policies and house rules

• Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report

• Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees

• Perform any other duties as requested by the manager

Ideal Background

• Minimum 1 year of hotel or related field experience

• High School diploma or equivalent college coursework in relevant areas a plus

• Previous supervisory experience is preferred

• Ability to work independently with minimal supervision

• Proficiency in Accounting Principles

• Strong problem-solving skills to address guest issues and emergencies

• Familiarity with Windows OS, approved spreadsheets, and word processing

• Clear communication skills

• Quick and accurate decision-making abilities

• Ability to thrive in high-pressure situations

• Effective problem-solving skills, including prevention and resolution

• Capability to assimilate complex information and adapt as necessary

• Proficiency in financial data analysis and basic arithmetic

• Comfort working in a self-managed environment

• Active listening and conflict resolution skills

• Maintaining composure and professionalism under pressure

This is an exciting opportunity to lead a unique extended stay property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.