Flow Fort Lauderdale , FL 33301
Posted 3 weeks ago
About the Role
Flow Fort Lauderdale is seeking a detail-oriented and dedicated Front Desk/ Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am). This role is crucial in maintaining our high standards of service and operational efficiency during night hours
Responsibilities
Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data
Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members
Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment
Adhere to all standards and regulations to promote safe and efficient hotel operations
Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities
Manage all Front Office computer system operations/functions and handle guest requests promptly
Maintain proper records, including log books and other documentation
Be familiar with and enforce all hotel policies and house rules
Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report
Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
Perform any other duties as requested by the manager
Ideal Background
Minimum 1 year of hotel or related field experience
High School diploma or equivalent college coursework in relevant areas a plus
Previous supervisory experience is preferred
Ability to work independently with minimal supervision
Proficiency in Accounting Principles
Strong problem-solving skills to address guest issues and emergencies
Familiarity with Windows OS, approved spreadsheets, and word processing
Clear communication skills
Quick and accurate decision-making abilities
Ability to thrive in high-pressure situations
Effective problem-solving skills, including prevention and resolution
Capability to assimilate complex information and adapt as necessary
Proficiency in financial data analysis and basic arithmetic
Comfort working in a self-managed environment
Active listening and conflict resolution skills
Maintaining composure and professionalism under pressure
This is an exciting opportunity to lead a unique extended stay property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.
Flow