Front Desk Night Audit - Full Time (Harrah's Laughlin)

JOB SUMMARY: Reports to Night Audit Lead.

Perform all Night Audit functions; run all night audit reports, date roll, post room and tax and all other job duties requested by Night Audit Lead. Update room statuses. Pre-register check in and out guests and settle their bill accordingly.

Ensures that excellent service is provided to guest's in a prompt, friendly manner and attend to their needs. Communicate with Housekeeping, engineering, and other departments when necessary. Provide accurate property information to customers when requested. Assist guests by attempting to honor special requests for specific accommodations and provides options when those requests cannot be met.

KEY JOB FUNCTIONS: Perform guest registration and room assignments, accommodations, special requests whenever possible.

Block and pre-register reservations. Handle guest check in and check out in accordance with hotel credit and cash policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquires in connection with hotel services, in house events, directions, local attractions, etc.…. Troubleshoot all in-room movie/phone billing problems.

Cancel room reservations according to establish procedures. Balance drawer bank daily. Ability to clean and stock desk areas.

Respond to visual and oral signals. Address concerns and questions. Perform other tasks as assigned by Supervisor or Manager.

Communicate with all departments by phone, email and in person. Answer in-coming calls.

EXPERIENCE/QUALIFICATIONS: High School Diploma, 2 years' experience

PHYSICAL & MENTAL DEMANDS: Lift up to 20 lbs.

Push and pull up to 20 lbs. Must be able to bend, stoop, twist, reach, and hear. Dexterity to utilize tools.

Stand for long periods of time or entire shift. Walk up and down stairs. Type. Work in Secondhand smoke environment.

Maneuver in confined spaces. Accurate Money/chip handling. Tolerate high noise areas.

Will have guest contact. Work flexible schedules. Understand, read, write and speak English. Sit for long periods of time