Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff.
Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer.
Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions.
Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.
In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned.
Experience:One year experience in a clinic setting beneficial or two years in a public contact position.
Required Education: High school diploma or equivalent required.
Certifications:CPR certification beneficial.
Other: Equipment Used: Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
Front Desk, Front Office, Clerical, Patient Service, Patient Representative, Administrative, Receptionist, Clinic Receptionist, Customer Service, Admitting, Patient Service Representative, Patient Access Representative, Teller, No experience, medical office, health care, healthcare, administrative assistant
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.