Front Desk Manager

Horseshoe Bay Resort Farmington Hills , MI 48336

Posted 1 week ago


Do people always tell you how polite and nice you are? Do you find enjoyment in knowing that you have made another person's day better?

Do you believe in working hard? How would you like to work at a fully renovated hotel? If you answered yes, then we have a great opportunity for you.

The Crowne Plaza Farmington Hills-Novi is currently seeking a strong Front office leader to join our team. We take great pride in providing an amazing experience for each valued guest. We are looking for the best of the best.

What will we provide you? We are proud to offer competitive wages, Full benefits, 7 paid Holiday's. We believe in taking care of you, so that you can take great care of our guests.

This is not an entry level management position. IHG experience is preferred as is Opera experience. If you believe you are the correct candidate, we welcome the chance to speak with you.

Job Overview:
Manage the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Essential Functions:
1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2.Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3.Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4.Supervise the Guest Service Agents.
5.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6.Comply with attendance rules and be available to work on a regular basis.
7.Perform any other job related duties as assigned.


Must have at least one year experience as a Front Desk Manager at a full service hotel, IHG brand preferred. Opera experience is also preferred.

Must be available to work rotating shifts.

Must have the ability to communicate in English. Self-starting personality with an even

disposition. Maintain a professional appearance and manner at all times. Can

communicate well with guests. Must be willing to "pitch-in" and help co- workers with

their job duties and be a team player. Ability to effectively deal with internal and external

customers, some of whom will require high levels of patience, tact and diplomacy to

defuse anger and collect accurate information and resolve conflicts. Basic mathematical

skills and considerable skill in the use of a calculator to prepare moderately complex

mathematical calculations without error. Ability to access and accurately input information

using a moderately complex computer system. Ability to stand, walk and continuously

perform behind the front desk. Ability to observe and detect signs of emergency

situations. Ability to communicate verbally and in writing and prepare complex reports of

room availability and revenues generated. Ability to establish and maintain effective

working relationships with associates, customers and patrons.


This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive.

Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Crowne Plaza and its divisions are committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying through our website, please advise what reasonable accommodation Crowne Plaza can provide to assist you in applying for one of our open positions. You may contact us by sending an email to referencing the open position for which you are applying.

Reasonable accommodations are considered on a case-by-case basis.

Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis only.

Crowne Plaza is an equal opportunity employer. We encourage minorities, women, veterans and disabled individuals to apply.

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Front Desk Manager

Horseshoe Bay Resort