Front Desk Manager

Overview

Opportunity: Front Desk Manager

Manage hotel front desk operations in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager / Director of Rooms

Essential Job Functions

• Monitor occupancy levels to ensure most efficient use and minimize overbooking.

• Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.

• Be a lobby ambassador and interact with guests on an individual level. Thus, creating a relationship and culture that will result in repeat stays.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor and respond to guest reviews.

• Review correspondence from guests and incident logs and direct front desk staff according to information obtained.

• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

• Assist in monitoring front desk financial operations and ensure front office compliance with accounting controls and procedures.

• Assist in monitoring daily, weekly, monthly, and annual department-wide forecasts on labor and expenses.

• Interview, select, train, schedule, coach and support front desk associates, ensuring they perform in accordance with established brand or hotel standards.

• Supervise direct reports such as Front Desk Supervisor(s) and Front Desk Agents.

• Oversee all front office operations in the absence of the Front Office Manager.

• Practice safe work habits and follow MSDS and OSHA standards.

• Perform other duties as requested by management.

Position Requirements

• 3 to 5 years experience in operational hotel management in and around front office.

• Opera PMS or similar expertise. HotSOS for Housekeeping application knowledge a plus.

• Effective communicator and expert in team leading.

• Ability to build a conducive culture and work in a cross departmental environment.

• Enthusiastic in serving others and ability to be empathetic

Benefits and Perks

• Outstanding Medical, Dental and Vision Health Insurance

• Free Basic Life Insurance & Employee Assistance and Wellness Program

• Paid Time Off

• 401k Company Match

• Travel Discounts at HHM Hotels (domestic) & Pan Pacific Hotels (international)

• Technology Reimbursements

• Free Secured Garage Parking

• Unlimited Public Transit Card (ORCA)

• Complimentary Dry Cleaning

Work Environment and Context

• Work schedule varies, must have flexibility in availability and may include working on holidays, weekends, and overnights.

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

About Us

A remarkable Seattle boutique hotel with the polish of a world-class resort, Pan Pacific Seattle is located on the border of Downtown and the booming South Lake Union neighborhood. Here, travelers are perfectly positioned in the heart of the Emerald City. Guests can easily reach Seattle's most sought after restaurants, upscale shopping, art galleries and museums. Within striking distance of the city's biggest attractions - both Seattle Center and Pike Place Market are just a short walk away - Pan Pacific Seattle is a sanctuary in the city.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.