Front Desk Manager (Guest Reception - AAA Four Diamond New Hotel)

Concord Hospitality Milwaukee , WI 53201

Posted 3 weeks ago

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery, and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a new premium distinctive hotel is seeking an energized and curious minded Front Desk Manager (Rooms Operations Manager) to join our Reception Team.

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It's that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

  • Competitive Pay

  • 3 Weeks of Paid Time Off Annually - Begin Accruing Immediately!

  • 7 Paid Holidays

  • Same-Day Pay Option

  • Hotel Discounts Worldwide

  • Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs

  • Flexible Spending Account

  • Group life insurance (provided by the company)

  • Voluntary short-term and long-term disability insurance

  • 401(k) with company contribution - free money!

  • Exclusive discounts on concert tickets, theme park passes, rental cars, and more

  • Verizon wireless discount

  • Free parking in structure and easy access to public transportation

  • Complimentary and discounted food and beverage

  • Safety shoe discount

  • Deeply discounted dry clean services

  • Clean and secure locker room for personal belongings

  • Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

  • Reporting to the Front Office Manager, the Front Desk Manager (Rooms Operations Manager) is responsible for overseeing operations under the Rooms Division, in collaboration with the Front Office Manager and the Director of Style (Housekeeping).

Responsibilities:

  • Act as a liaison to the Rooms Division, supporting the Front Desk and Style (Housekeeping) Department.

  • Oversee daily operations and associate performance in Reception.

  • Assist in selecting, hiring, and performance management of Reception associates.

  • Provide ongoing job-specific training to Reception associates.

  • Assist the Director of Style (Housekeeping) and Housekeeping Rooms Operations Manager with evaluating Housekeeping associate performance, as needed.

  • Provide the highest quality of service to the guest at all times.

  • Assist in fulfilling special guest requests as well resolving guest complaints.

  • Assist in developing, implementing, and maintaining checklists and operating procedures.

  • Assist in systems implementation and related training.

  • Act as Manager on Duty, when needed.

  • Assist with scheduling, lobby duties, opening and closing responsibilities as requested by supervisor.

  • Complete duties of various positions within the Rooms Division, as needed (for instance, work as a Guest Reception Agent, Night Auditor, or Stylist/Housekeeper).

  • Work closely with Front Office Manager and Director of Style in leading daily priorities and executing to company and brand standards.

  • Other duties as required.

Desired Skills and Experience:

  • Leadership experience in a full service hotel.

  • Flexible availability is required (including weekends).

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

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Front Desk Manager (Guest Reception - AAA Four Diamond New Hotel)

Concord Hospitality