Front Desk Manager

Gold's Gym International, Inc. San Antonio , TX 78245

Posted 1 week ago


The Front Desk Manager is responsible for leading front-end team member, member and guest experience. The position will help manage the gym's day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk. The Front Desk Manager will make sure the Front Desk and Kids Club operate at maximum efficiency, while role-modeling the company's values and culture.


  • The Front Desk Manager will work the front desk 30 hours a week, with 10 hours of administrative work per week.

  • Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly front-end experience.

  • Assists in training and supervising team members for the Front Desk and Kids Club Departments to deliver our Gold's Gym's service promise consistently

  • Effective, professional labor management - Creates and manages Front Desk & Kids Club schedules, before Assistant General Manager signs off on them. Ensures the timely correction of all missed punches for Kids Club and Front Desk teams.

  • Responsible for the monthly inventory process to be completed accurately and on time, including managing and receiving orders for Retail & Concessions.

  • Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follow all Cash Management procedures. Ensures that all Front Desk policies and procedures are followed, such as proper member check-in, telephone inquiry, guest registration, replacement of member ID cards, delinquent account procedures, account change requests & updates, travel/guest passes.

  • Ensures that all Kids Club policies and procedures are followed, such as check in/pick Up, Kids Club rules, all Safety Policies, CPR Requirements, KC Sales and Agreement Completion, etc.

  • Maintains personal sales production expectations on monthly basis.


  • One year or equivalent experience in the fitness industry preferred.

  • High school diploma or equivalent required. Excellent customer service skills are required.

  • Ability to communicate effectively with both staff and members.

  • Ability to communicate effectively verbally, non-verbally and in writing is required

  • Understanding of basic accounting principles is required.

  • Understanding of basic cash processing procedures is required.

  • Functional computer skills are required.

  • Ability to multi-task.

  • Must be able to work a flexible work schedule to include holidays and weekends.

  • Must be able to lift 25 lbs repeatedly and stand for extended periods of time

  • Uphold Gold's Gym mission and values.

  • Comply with all Gold's Gym policies and procedures

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Worker At&T Center Concessions

Aramark Corporation

Posted 6 days ago

VIEW JOBS 9/12/2019 12:00:00 AM 2019-12-11T00:00 Overview About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at or connect with us on Facebook and Twitter. Description Position Summary: The Front Desk Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions: * Greet and provide customer service to guests while anticipating their needs * Book reservations and coordinate registration * Operate a register and/or software system to complete cash and credit card transactions * Answers phone calls and emails and delivers messages as needed * Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. * Other duties and tasks as assigned by manager Qualifications * Previous guest services experience preferred * Demonstrates excellent customer service skills * Demonstrates interpersonal and communication skills, both verbal and written * Demonstrate organizational skills, accuracy, and attention to detail * Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs Aramark Corporation San Antonio TX

Front Desk Manager

Gold's Gym International, Inc.