Front Desk Manager

Gold's Gym International, Inc. Brownsville , TX 78526

Posted 1 week ago

Overview

The Front Desk Manager is responsible for leading front-end team member, member and guest experience. The position will help manage the gym's day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk. The Front Desk Manager will make sure the Front Desk and Kids Club operate at maximum efficiency, while role-modeling the company's values and culture.

Responsibilities

  • The Front Desk Manager will work the front desk 30 hours a week, with 10 hours of administrative work per week.

  • Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly front-end experience.

  • Assists in training and supervising team members for the Front Desk and Kids Club Departments to deliver our Gold's Gym's service promise consistently

  • Effective, professional labor management - Creates and manages Front Desk & Kids Club schedules, before Assistant General Manager signs off on them. Ensures the timely correction of all missed punches for Kids Club and Front Desk teams.

  • Responsible for the monthly inventory process to be completed accurately and on time, including managing and receiving orders for Retail & Concessions.

  • Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follow all Cash Management procedures. Ensures that all Front Desk policies and procedures are followed, such as proper member check-in, telephone inquiry, guest registration, replacement of member ID cards, delinquent account procedures, account change requests & updates, travel/guest passes.

  • Ensures that all Kids Club policies and procedures are followed, such as check in/pick Up, Kids Club rules, all Safety Policies, CPR Requirements, KC Sales and Agreement Completion, etc.

  • Maintains personal sales production expectations on monthly basis.

Qualifications

  • One year or equivalent experience in the fitness industry preferred.

  • High school diploma or equivalent required. Excellent customer service skills are required.

  • Ability to communicate effectively with both staff and members.

  • Ability to communicate effectively verbally, non-verbally and in writing is required

  • Understanding of basic accounting principles is required.

  • Understanding of basic cash processing procedures is required.

  • Functional computer skills are required.

  • Ability to multi-task.

  • Must be able to work a flexible work schedule to include holidays and weekends.

  • Must be able to lift 25 lbs repeatedly and stand for extended periods of time

  • Uphold Gold's Gym mission and values.

  • Comply with all Gold's Gym policies and procedures

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Guest Advocate (Cashier) General Merchandise Fulfillment Food & Beverage Front Of Store Attendant Style Beauty Tech Inbound Food Service Starbucks Barista (T2152)

Target

Posted 1 week ago

VIEW JOBS 9/4/2019 12:00:00 AM 2019-12-03T00:00 Description: ALL ABOUT TARGET As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say "I love Target!"  When you work at Target, you're helping every family discover the joy in everyday life.  You're working alongside a dedicated team that brings their passion and pride to all that they do. ALL ABOUTSEASONAL JOBS Seasonal Specialty Sales Roles:Asales force of specialized consultantswho provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement:Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales:Experts of operations, process and efficiencywho enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career.These rolescan provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store  * Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement * Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: * Working in a fun and energetic environment makes you excited… We work efficiently and as a team to deliver for our guests * Providing service to our guests that makes them say I LOVE TARGET! excites you… That's why we love working at Target * Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do * You aren't looking for a Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need toknow. Butthere are a few skills you should have from the get-go: * Welcoming and helpful attitude toward guests and other team members * Learn and adapt to current technology needs * Work both independently and with a team * Resolve guest questions quickly on the spot * Attention to detail and follow a multi-step process We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: * Accurately handle cash register operations * Climb up and down ladders * Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds * Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Roles Include: * Seasonal Guest Advocate * Seasonal General Merchandise Expert * Seasonal Fulfillment Expert * Seasonal Food & Beverage Expert * Seasonal Front of Store Attendant * Seasonal Beauty Consultant * Seasonal Style Consultant * Seasonal Tech Consultant * Seasonal Inbound Expert * Seasonal Food Service Expert * Seasonal Starbucks Barista Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information. Target Brownsville TX

Front Desk Manager

Gold's Gym International, Inc.