Crunch Green Bay , WI 54302
Posted 2 weeks ago
Location: Green Bay, WI
Can you help create and maintain a friendly, welcoming, and fun environment?!
The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages and motivates.
Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications
Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget
Develops and implements front desk policies and procedures
Conducts departmental meetings
Conducts customer service training for all employees
Covers front desk shifts as needed and creates front desk schedule, monthly
Other duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Must be highly motivated have excellent communication and interpersonal skills
Excellent management and leadership skills
Good organizational skills
An understanding of health club operations
Must be able to work days, evenings, and weekends
REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE
Must have experience in customer service
Experience in a health club or the hospitability industry is preferred
College degree preferred
CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)
Fred Astaire Dance Studios
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