Front Desk Manager

Location: Green Bay, WI

Can you help create and maintain a friendly, welcoming, and fun environment?!

The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages and motivates.

• Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications

• Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget

• Develops and implements front desk policies and procedures

• Conducts departmental meetings

• Conducts customer service training for all employees

• Covers front desk shifts as needed and creates front desk schedule, monthly

• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be highly motivated have excellent communication and interpersonal skills

• Excellent management and leadership skills

• Good organizational skills

• An understanding of health club operations

• Must be able to work days, evenings, and weekends

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Must have experience in customer service

• Experience in a health club or the hospitability industry is preferred

• College degree preferred

• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)