Front Desk Lead (AM Shift) Full Time - SCP Colorado Springs

Front Desk Lead - AM SHIFT - Full Time With Benefits

The Front Desk Lead is primarily responsible for supervising the
day-to-day operations of the Front Desk. This position will
provide exceptional customer service and ensure the smooth
operation of our front desk and reception area.

The Front Desk Lead shall strive to provide exceptional service
to both internal and external guests at all times. They will be
responsible for exemplifying the SCP's Culture & Core Values.

The Front Desk Lead is required to accurately record all hours of
work through the use of SCP's timekeeping system. Accurately
recording time is required in order to be sure that the Front
Desk Lead is paid for all hours worked as required by the wage
and hour laws.

Working "off the clock" is strictly prohibited. If any manager
or supervisor directs you to, or suggests that you should,
perform work while not "on the clock," you must notify Regional
Director of People Services immediately. Similarly, the Front
Desk Lead is not permitted to perform work after hours or from
home without specific direction from their supervisor. In the
event such work is authorized, all time spent working must be
reported on the employee's time record.

We See You & We Want You On Our Team!

SCP is currently seeking a welcoming and knowledgeable Front Desk
Lead for our hotel in Colorado Springs.

Do you love providing exceptional service to guests? Surprise,
delight, and service is your specialty!

Competitive Pay & Opportunities for professional & personal
growth.
$17 an hour

Out-of-this-world benefits! Your Wellbeing is at the forefront of
all that we do so we offer a variety of perks and benefits to
take care of all of you.

It is important for us that you are doing the things you love to
do inside and outside of work. We value YOU, your mind, spirit,
and the balance between work and LIVING.

If this sounds like your next dream job, learn more about the
role below and apply online via the link today. We are looking
forward to connecting with you!

Job Responsibilities:

• Anticipate guests' needs, respond promptly, and acknowledge all
  guests, however busy and whatever time of day.

• Observing guest reactions and conferring frequently with team
  members to ensure guest satisfaction.

• Maintain positive guest relations at all times. Resolve guest
  complaints to over-the-moon satisfaction.

• Follow hotel policies with lost and found items.

• Adhere to hotel requirements for guest and team member
  accidents or injuries and in emergency situations.

• Continuously promote sanitation, safety, and security efforts.

• Encourage Social Media/5-star compliments or reviews on OTA's.

• Ensure security of guest room access.

• Maintain confidentiality, security, and integrity of
  organizational data.

• Team Leadership: train and support a team of front desk
  representatives.

• Customer Service: Greet and assist visitors, clients, and
  guests in a courteous, friendly, and professional manner. Handle
  inquiries, complaints, and requests promptly and resolve issues
  to the satisfaction of all parties involved.

• Monitor the check-in/check-out process; anticipate critical
  situations and assist wherever necessary to help alleviate the
  pressure and to process the guest expediently.

• Front Desk Operations: Oversee the smooth operation of the
  front desk, including managing incoming calls, mail, and emails.

• Assist in booking room reservations, answering Hotel phone
  calls, and notifying guests of messages.

• Responsible for maintaining an efficient and effective flow of
  information with guests, team members, managers, housekeeping,
  and other departments within the Hotel.

• Assist with monthly product inventory.

• Assist with 3rd party reconciliations.

• Maintain complete knowledge at all times of:

• All Hotel features/services, hours of operation.

• All room types, numbers, layout, decor, appointments, and
  location.

• All room rates, special packages, and promotions.

• Daily house count and expected arrivals/departures.

• Room availability status for any given day.

• Scheduled in-house group activities, locations, and times.

• All Hotel and departmental policies and procedures.

• Assist team members with their job functions to ensure optimum
  service to guests.

• Inspect, plan and ensure that all materials and equipment are
  in complete readiness for service.

• Maintain knowledge of and comply with all departmental
  policies, service procedures, and standards.

• Access all functions of computer/software systems.

• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.

• Must be able to read, write, and speak English. Fluency in
  other languages is beneficial.

• Must be able to accurately follow instructions, both verbally
  and written.

• Ability to work a flexible schedule that may include evenings,
  weekends, and holidays.

• Must be able to work in a fast-paced environment with urgency
  and empathy.

• Outstanding coordination and multi-tasking abilities.

• Professional in appearance and demeanor.

• Ability to learn, understand, and work within POS, PMS, CRM,
  and other Hospitality specific software systems.

• Proficient in handling various office equipment, including
  phone systems and computer software (e.g., MS Office, appointment
  scheduling software).

• Must have general computer skills including Microsoft Office
  and Google Suite.

• Leadership qualities, including the ability to motivate,
  mentor, and guide team members to achieve their best performance.

• Punctual, dependable, and professional with a strong sense of
  responsibility and integrity.

• Must have the ability to deal effectively and interact well
  with guests, vendors, and team members.

• Must have the ability to resolve problems and/or conflicts in a
  diplomatic and tactful manner.

• State Alcohol Serving Certificate.

• Supervision

• Reports to the Front Office Manager or GM

Education and Experience

• High school diploma or equivalent.

• Previous customer service experience required.

• Previous Front Desk experience preferred." />