Front Desk - Franchise

Job Requirements

We are seeking a Front Desk Clerk to join our team at a hotel. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Duties: - Greet guests and provide them with outstanding customer service

• Check guests in and out of the hotel

• Handle guest inquiries and resolve any issues or complaints

• Assist with reservations and room assignments

• Process payments and maintain accurate records

• Provide information about hotel amenities, local attractions, and dining options

• Perform night audit duties, including reconciling daily transactions and preparing reports

• Ensure the safety and security of guests by monitoring access to the hotel

• Maintain cleanliness and organization at the front desk area Requirements:

• Previous experience in a front desk or guest services role preferred

• Bilingual skills (English/Spanish) highly desirable

• Knowledge of hotel operations and hospitality management

• Excellent phone etiquette and communication skills

• Strong problem-solving abilities and ability to handle difficult situations with professionalism

• Familiarity with night audit procedures is a plus

• Proficiency in using phone systems and computer software (MS Office, reservation systems)

• Ability to work flexible hours, including overnight shifts Joining our team as a Front Desk Clerk offers several benefits, including competitive pay, opportunities for career advancement within the hospitality industry, and a positive work environment. If you are passionate about providing exceptional guest service and have the required skills, we would love to hear from you. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Work Experience

Previous experience in a front desk or guest services role preferred

• Bilingual skills (English/Spanish) highly desirable

• Knowledge of hotel operations and hospitality management

• Excellent phone etiquette and communication skills

• Strong problem-solving abilities and ability to handle difficult situations with professionalism

• Familiarity with night audit procedures is a plus

• Proficiency in using phone systems and computer software (MS Office, reservation systems)

• Ability to work flexible hours, including overnight shifts

Benefits

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision insurance

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.