Front Desk Customer Support Specialist

Work as a Dogtown Associate providing stellar care to our pups and 5-star customer service. The position requires multi-tasking, strong organizational skills, reliability, and, most importantly, a genuine love of dogs. You will be the face of Dogtown as you greet customers and their fur-babies daily. You will be expected to be friendly and outgoing, deeply understand our services and philosophy, properly communicate, and help customers learn, book, and engage with us. You will be our number one fan and expected to share that enthusiasm with our customers.

Upon being hired at Dogtown, we want to give you the tools to launch your career in the animal care industry. You’ll be given the opportunity to choose the path most compatible with your goals and the hands-on experience to secure a bright future in this steadfast industry, along with Pet First Aid Certification. We will be there each step to ensure your success and continue providing our customers the best care.

~*~ MUST love dogs. ~*~

What’s it like working at Dogtown? Learn a little more about us here -> https://youtu.be/u_ywj3nRL7g

Pay: $14.75/hourly base wage + tips, which can vary between an average of $1.00 and $2.50 an additional hour. The average wage starts at $16.75/hr* (when factoring in tips).

Do you already have a vet tech, vet assistant, or dog training certificate? The starting base wage is $16.25. The average wage starts at $18.25/hr* (when factoring in tips).

*This estimation is based on historical figures; the actual amount may fluctuate.

Certification: You will complete your Pet First Aid Certification upon being hired. You can then choose from the following certifications:

• Dog Trainer Certification
• Veterinary Assistant Certification
• Pet Grooming Certification

At Dogtown, we’re invested in your growth. You’ll have to complete the certification program at your own pace during your time with us. As you progress, you’ll see your efforts rewarded with pay raises. You’ll receive a $.25 raise upon the program being accepted. At the midpoint, you’ll receive a $.50 raise upon ten months to a $1.00 raise. This completion is just the beginning of your journey with us, and we’re excited to see where it takes you.

*Rest assured, we value your commitment to learning and growing. The certification pay raise is a one-time opportunity, but you’re welcome to complete more certifications if you wish. Please note, employees with prior certifications do not qualify for the certification pay raise program. However, all employees receive time/role/responsibility raises when due and qualified.Enrollment into certification programs is on a first-come basis, and only three enrollees can be enrolled at any one time. As soon as a spot opens, the next on the list will be notified, ensuring a fair and transparent process.

Dogtown will fully pay for the certification program. However, if you resign or have employment terminated while completing it or within 12 months of completing it, you will be responsible for paying back the program’s cost.

Hours: Full-time and Part-time. Flexible scheduling options but must be able to work a minimum of 3 shifts a week. We have several shifts, 7:30 am to 1:30 pm, 8:30 am to 4:30 pm, 8:30 am to 1:30 pm, 1:30 pm to 6:30 pm, 1:30 pm to 7:30 pm, 9:30 am to 6:30 pm and 11:30 am to 6:30 pm. Shifts available vary by position and day.

Perks: No-Wait Paychecks. Free instant access to your pay before payday. Free professional certification and continued skill development. Free Dog Daycare, Free Dog Hotel, 50% off Professional Grooming, Reduced Cost for Professional Dog Dental Cleanings, and Special Events for your personal pup.

Location: There are Alternating Coconut Grove and Brickell locations. Free parking is available in the Grove location. If you plan to drive into Brickell, only paid parking options exist.

IMPORTANT INFORMATION

• We need someone available to work during the above-mentioned hours and over the holidays.
• This position is open to U.S. Citizens, Residents, or those with work visas over 18 years of age.
• This position is focused on customer relations and, as such, will mostly work the front desk; however, at times, shifting to hands-on work with the pups and caretaking responsibilities is expected based on facility flow.

Front Desk Responsibilities:

• Supporting and guiding the kennel staff.
• Managing groomers’ schedules.
• Answering calls and emails.
• Receiving new clients.
• Using our software to enter/maintain client information, make new appointments, and cancel appointments.
• Charging clients for retail, grooming, hotel & daycare services.
• Have a clear understanding of our services and be able to explain our philosophy and services clearly to clients.

At times you will be expected to assist or overtake Caretaker responsibilities:

• Walking our furr-guests outside for relief walks (~5-8 minutes) in groups of 2 or 3 in the morning and afternoon (for morning shifts) in the evening (for afternoon shifts).
• Following personalized feeding instructions and feeding our furr-guests in the morning (morning shift) and evening (afternoon shift).
• Cleaning any poo & pee messes as they occur in the play area and shop.
• Cleaning rooms once furr-guests vacate. Setting up rooms for incoming furr-guests.
• Organizing and light cleaning of storage areas, shop, etc.
• Keeping detailed notes on our furr-guests feedings and potty breaks.
• Supervising and maintaining a safe and controlled play area for the dogs.

Job Types: Part-time, Full-time

Pay: From $14.75 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Choose your own hours
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Miami, FL 33133 and Miami, FL 33131: Reliably commute or plan to relocate before starting work (Required)TO APPLY: https://www.barkfetchrun.com/jobs/front-desk-customer-support-specialist/

Requirements

MINIMUM JOB REQUIREMENTS:

• You have at least 3 years of general work experience and meet the minimum eligibility listed below.
• Previous work in hospitality is strongly preferred. (ie, Hotel Concierge)
• Strong administrative and organizational skills.
• Friendly, upbeat demeanor.
• Effective multi-tasking.
• Must feel comfortable with physical labor, dog handling of all sizes, and cleaning messes often associated with dogs.
• Fluent in English with strong grammar and writing skills.