Front Desk Coordinator

If you are looking for an opportunity to make a difference in the healthcare system, be part of a team, and grow with us, Sandstone Health invites you to apply for this position. As one of the largest and most sophisticated patient-centered offices in our area, we pride ourselves in the quality of our doctors and staff, state-of-the-art equipment and technology, and expert care and support services we provide.

We are seeking a Front Desk Coordinator to join our team and be a part of something special, something bigger than your individual efforts. As a Front Desk Coordinator, you will be responsible for managing the general office flow, scheduling appointments, and guiding patients to receive the best care possible.

This is a full-time (hourly) non-exempt position with competitive pay based in Willis, TX.

As a Front Desk Coordinator, you will:

• Consult and collaborate with other healthcare providers and specialists to arrange patient appointments and treatment plans
• Check in on patients regularly and evaluate and document their progress
• Treat patients with empathy and respect while conducting oneself in a professional manner
• Greeting patients and visitors with a warm and welcoming smile
• Answering and placing calls to patients, insurance providers, and external healthcare providers
• Scheduling appointments and managing patient medical records
• Conducting monetary transactions and managing patient billing inquiries
• Coordinating external procedure scheduling with other healthcare providers
• Providing administrative support to the team and managing general office flow

Requirements

• High school diploma or equivalent (GED)
• Minimum 2 years of experience in a medical office Front Desk required
• Superb verbal and written communication skills to share updates with patients and other medical staff
• Computer skills and proficiency in Microsoft Office
• Strong analytical thinking and the ability to handle multiple tasks concurrently
• Excellent customer service skills to provide ongoing support for patients and their families
• Strong organizational and multitasking abilities
• Ability to handle multiple phone lines, email inquiries, and scheduling requests simultaneously
• Knowledge of medical terminology, procedures, and billing/insurance protocols preferred
• Non-smoking and health-conscious individuals preferred

What we value:

Compassionate Care ❤️ We provide personalized care with compassion and empathy to all our patients. We treat our patients with the same respect and care that we would want for ourselves or our loved ones.

Holistic Approach 🌿 We believe in a holistic approach to healthcare, which means treating the whole person, not just their symptoms. Our goal is to identify the root cause of a patient's health issues and create a customized treatment plan that addresses all aspects of their health.

Patient Education 📚 We empower our patients with knowledge and education about their health so that they can make informed decisions about their care. We believe that education is the key to achieving optimal health and wellness.

State-of-the-Art Technology 💻 We use state-of-the-art technology and equipment to provide the most advanced and effective treatments to our patients. We are committed to staying up-to-date with the latest advances in healthcare technology.

Community Involvement 🤝 We are committed to giving back to our community by supporting local organizations and events. We believe in the power of community and are dedicated to making a positive impact on the lives of those around us.

Benefits

• Base Salary: $15 - $17/hour
• Free Chiropractic Care
• Discounted prices on supplements and products available in our office.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Government Holidays)
• Training & Development
• Wellness Resources

Sandstone Health believes that everyone deserves access to high-quality healthcare, and we are dedicated to providing compassionate care to all our patients.

Sandstone Health intends to offer competitive compensation packages that reflect the value and expertise of our employees. Our compensation packages will be determined by job-related, non-discriminatory factors such as experience, skills, and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health care, paid time off, and other valuable benefits to support the health and well-being of our employees.