Front Desk Coordinator/ Research Assistant

M3 Wake Research, Inc. is one of the largest independent clinical research site services companies in North America. Wake Research has 21 owned and managed research sites across 8 states in the US and continues to grow. Due to this rapid growth, the company is seeking a Front Desk Coordinator to join our team at our Newport Beach, CA site.

OVERVIEW

The Front Desk Coordinator position is crucial to the company's success and involves multiple duties and responsibilities. This position requires excellent customer service skills as this position is often the first contact for our patients and clients. This position is also responsible for completing administrative duties that keep that office running smoothly.

RESPONSIBILITIES

• Greet patients and visitors and notify the appropriate staff member of their arrival.
• Prepare needed forms for new subject visits and see that all paperwork is completed.
• Scan all required forms and information into the system.
• Answer and direct incoming calls
• Place reminder calls and send reminder texts.
• Receive and open all shipping items and inform coordinators of their arrival.
• Ensure the reception area is neat and clean at all times.
• Maintain office supply inventory and order as necessary.
• Manage the subject referral program.
• Assist with additional administrative tasks as needed.

Requirements

• At least one year of customer service experience.
• Knowledge of medical terminology
• Excellent verbal and written communication skills.
• Knowledge of computer programs and excellent data entry skills.
• Ability to multi-task in a busy office environment.
• Ability to work in a team environment.
• Highly detail-oriented.

Benefits

401(k), 401(k) matching, Dental insurance, Disability insurance, Employee Assistance Program, Flexible Spending Account, Health insurance, Life insurance, Paid Time Off, Vision insurance